FAQ - Shopping Planet

Frequently Asked Questions (FAQ)

General Questions

1. What is Shopping Planet?

Shopping Planet is an online retailer based in the UAE that specializes in watches, jewelry, and gift items. We offer a wide range of high-quality products from top brands, available for purchase online with easy shipping options within the UAE and internationally.

2. How do I create an account?

To create an account, simply click on the "Sign Up" button at the top of the page, fill in the required information such as your name, email, and a secure password, and click on "Create Account." You’ll receive a confirmation email to verify your account.

3. What products do you sell?

We offer a variety of high-quality watches, jewelry, and gift items for different occasions. Whether you're looking for an elegant wristwatch, a special piece of jewelry, or a thoughtful gift, we have something for every taste and budget.

Ordering and Payment

4. How do I place an order?

To place an order, browse our product categories, select the items you'd like to purchase, and click "Add to Cart." Once you're ready to checkout, click on the cart icon, review your order, and proceed to enter your shipping and payment details.

5. What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard), debit cards, and online payment platforms such as PayPal and Apple Pay.

6. Is it safe to shop on your website?

Yes! We use the latest encryption technology to secure your personal and payment information. Your safety and privacy are our top priorities, and we ensure that all transactions are processed securely.

Shipping and Delivery

7. Do you ship internationally?

Yes, we offer international shipping. Depending on your location, shipping fees and delivery times may vary. For more information, please refer to our Shipping Policy.

8. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your delivery on the courier's website.

9. How long does delivery take?

Delivery times vary based on your location and the shipping method chosen. Typically, orders within the UAE are delivered within 2-5 business days. International shipping may take 7-14 business days. Please refer to our Shipping Policy for more details.

Returns and Refunds

10. What is your return policy?

We offer a 30-day return policy for most items. If you're not satisfied with your purchase, you can return it within 30 days for a refund or exchange. Please ensure that the item is unused and in its original packaging. For full details, visit our Returns & Refunds Policy.

11. How do I request a refund?

If you would like to request a refund, please contact our customer support team at support@shoppingplanet.com within 30 days of receiving your order. We will guide you through the process of returning the item and issuing a refund.

Contact Us

12. How can I contact Shopping Planet?

If you have any further questions or need assistance, you can reach our customer support team by emailing support@shoppingplanet.com or calling us at +971 4 123 4567.