Frequently Asked Questions (FAQ)
General Questions
Shopping Planet is an online retailer based in the UAE that specializes in watches, jewelry, and gift items. We offer a wide range of high-quality products from top brands, available for purchase online with easy shipping options within the UAE and internationally.
To create an account, simply click on the "Sign Up" button at the top of the page, fill in the required information such as your name, email, and a secure password, and click on "Create Account." You’ll receive a confirmation email to verify your account.
We offer a variety of high-quality watches, jewelry, and gift items for different occasions. Whether you're looking for an elegant wristwatch, a special piece of jewelry, or a thoughtful gift, we have something for every taste and budget.
Ordering and Payment
To place an order, browse our product categories, select the items you'd like to purchase, and click "Add to Cart." Once you're ready to checkout, click on the cart icon, review your order, and proceed to enter your shipping and payment details.
We accept a variety of payment methods including credit cards (Visa, MasterCard), debit cards, and online payment platforms such as PayPal and Apple Pay.
Yes! We use the latest encryption technology to secure your personal and payment information. Your safety and privacy are our top priorities, and we ensure that all transactions are processed securely.
Shipping and Delivery
Yes, we offer international shipping. Depending on your location, shipping fees and delivery times may vary. For more information, please refer to our Shipping Policy.
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your delivery on the courier's website.
Delivery times vary based on your location and the shipping method chosen. Typically, orders within the UAE are delivered within 2-5 business days. International shipping may take 7-14 business days. Please refer to our Shipping Policy for more details.
Returns and Refunds
We offer a 30-day return policy for most items. If you're not satisfied with your purchase, you can return it within 30 days for a refund or exchange. Please ensure that the item is unused and in its original packaging. For full details, visit our Returns & Refunds Policy.
If you would like to request a refund, please contact our customer support team at support@shoppingplanet.com within 30 days of receiving your order. We will guide you through the process of returning the item and issuing a refund.
Contact Us
If you have any further questions or need assistance, you can reach our customer support team by emailing support@shoppingplanet.com or calling us at +971 4 123 4567.